Effective Date: September 18, 2026 Last Updated: September 18, 2026

These Terms of Service govern your access to and use of the Ken’s Shoes website and your purchase of products through the website. By using the website or placing an order, you agree to these Terms of Service and the policies linked from them.

If you do not agree to these terms, please do not use the website or place an order.

1. About Ken’s Shoes

The website is operated by Ken’s Shoes.

Business address: 711 Fair Oaks Ave C, South Pasadena, CA 91030, United States Phone: (626) 799-5380 Email: support@kenshoes.com

Ken’s Shoes is a family-owned shoe store serving customers in the United States. Our online store offers footwear and related products subject to availability.

2. Eligibility and acceptable use

You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:

Use the website to violate applicable laws or regulations.
Interfere with the website, checkout, payment systems, security controls, or other users.
Attempt to gain unauthorized access to accounts, systems, data, or networks.
Submit false, misleading, or fraudulent information.
Use automated tools to scrape, copy, overload, or disrupt the website without permission.
Upload or transmit malicious code or harmful material.
Use the website to infringe another person’s rights.

3. Product information

We try to describe products, colors, sizes, availability, and prices accurately. Product colors may appear differently depending on your device or screen settings. Product images and descriptions may not show every detail.

Sizing and fit can vary among products and brands. If you have a question about size, style, or availability, contact us before ordering. We do not guarantee that a product will fit every customer or meet a personal preference.

4. Availability and product changes

Products are offered subject to availability. We may change, discontinue, limit, or remove a product, size, color, quantity, price, or promotion at any time before an order is accepted.

If a product becomes unavailable after you place an order, we may cancel the affected item and issue a refund to the original payment method. We will contact you using the information associated with the order when reasonably possible.

5. Orders and acceptance

Submitting an order is an offer to purchase. An order confirmation email acknowledges that we received your order; it does not necessarily mean that the order has been accepted for fulfillment.

An order is accepted when we confirm payment and begin or authorize fulfillment. We may refuse or cancel an order where permitted by law, including because of an inventory error, pricing error, suspected fraud, an address problem, a payment issue, or a technical error.

If we cancel an order after payment has been captured, we will issue a refund to the original payment method for the canceled amount.

6. Prices, payment, and taxes

Prices are shown in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, discounts, and the order total are shown at checkout before you complete the purchase.

Ken’s Shoes currently accepts PayPal and credit cards accepted by the payment processor. Payment must be successfully authorized before an order can be fulfilled. Please see our Payment Policy for more information.

7. Shipping and delivery

Ken’s Shoes currently ships to addresses within the United States. Orders are generally processed within 1–3 business days and have an estimated transit time of 5–10 business days after shipment. These are estimates, not guarantees.

Standard shipping is $6.90, and orders over $99.00 qualify for free standard shipping subject to checkout conditions. Please see our Shipping Policy for full details.

8. Returns and refunds

Returns are generally accepted within 14 calendar days of delivery when the product is unworn, unused, in original condition, and returned with applicable original packaging. Please review our Return & Refund Policy before requesting a return.

9. Website content and intellectual property

The website and its content, including text, logos, graphics, photographs, product descriptions, layout, design, and software, are owned by or licensed to Ken’s Shoes and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, publicly display, sell, create derivative works from, or exploit website content without our prior written permission, except as allowed by law.

Ken’s Shoes and related logos, names, and marks may not be used in a way that suggests an endorsement, affiliation, or authorization that does not exist.

10. User communications

If you send us a question, review, suggestion, photograph, or other communication, you represent that you have the right to submit it and that it does not violate another person’s rights or applicable law.

You grant Ken’s Shoes a non-exclusive, worldwide, royalty-free license to use, reproduce, and display submitted content only as reasonably necessary to operate, improve, promote, or provide support for our business, subject to applicable law and our Privacy Policy. We are not required to publish or retain submitted content.

11. Third-party services and links

The website may use or link to third-party services, including payment providers, analytics providers, advertising platforms, shipping carriers, and social-media services. Third-party services are governed by their own terms and policies. Ken’s Shoes is not responsible for the availability, content, security, or practices of third-party services.

12. Disclaimer of warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” and “as is” basis. Ken’s Shoes does not warrant that the website will always be uninterrupted, error-free, secure, or free of harmful components, or that every product description, image, price, or availability statement will always be free of error.

Nothing in these Terms limits a warranty or right that cannot legally be excluded or limited.

13. Limitation of liability

To the fullest extent permitted by law, Ken’s Shoes will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption arising from or related to use of the website or purchase of products.

To the fullest extent permitted by law, Ken’s Shoes’ total liability for a claim related to an order or the website will not exceed the amount paid for the product or service giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded.

14. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Ken’s Shoes and its personnel from claims, losses, liabilities, costs, and expenses arising from your unlawful use of the website, violation of these Terms, fraud, or infringement of another person’s rights.

15. Governing law

These Terms are governed by the laws applicable in the State of California, without regard to conflict-of-law principles, unless applicable law requires otherwise. Any dispute will be handled in a court with appropriate jurisdiction, subject to any rights that cannot be waived under applicable consumer law.

16. Changes to these Terms

We may update these Terms of Service when our website, services, policies, or legal obligations change. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an update means you accept the updated Terms to the extent permitted by law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. The invalid provision will be interpreted or replaced to the extent necessary to make it enforceable while preserving its purpose.

18. Contact us

Questions about these Terms may be sent to:

Ken’s Shoes 711 Fair Oaks Ave C South Pasadena, CA 91030 United States Phone: (626) 799-5380 Email: support@kenshoes.com

Customer support is available Tuesday through Saturday, 12:00 PM to 6:00 PM Pacific Time.

This document is a business-policy draft, not legal advice. Ken’s Shoes should have California counsel review the final Terms before publication, especially the governing-law, warranty, liability, indemnification, consumer-rights, and dispute provisions.

Terms of Use