Effective Date: September 18, 2026 Last Updated: September 18, 2026

At Ken’s Shoes, we prepare every order carefully and work to make delivery as clear and predictable as possible. This Shipping Policy explains where we ship, how orders are processed, and what delivery timeframes to expect.

1. Shipping destination

Ken’s Shoes currently ships to addresses within the United States.

We do not currently offer international shipping. If an international shipping option appears to be available by mistake, please contact us before placing the order.

2. Order processing time

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Processing time begins on the next business day after the order is placed and payment is approved. Orders are not generally processed on Sundays, Mondays, or U.S. holidays unless we communicate otherwise.

Processing time may take longer during holidays, promotional events, unexpected inventory checks, severe weather, or unusually high order volume. If a significant delay affects your order, we will contact you using the information provided at checkout.

3. Estimated transit time

After an order has been handed to the carrier, estimated transit time is generally 5–10 business days for delivery within the United States.

Transit time is an estimate rather than a guarantee. It may vary based on the destination, carrier operations, weather, holidays, address accuracy, and other circumstances outside Ken’s Shoes’ control.

The total estimated delivery timeframe is therefore generally 6–13 business days, combining the 1–3 business-day processing period with the 5–10 business-day transit period.

4. Shipping cost

Standard shipping is $6.90 for eligible orders within the United States.

Orders over $99.00 qualify for free standard shipping, unless a product page or checkout notice states a different condition. The order subtotal used to determine the free-shipping threshold does not include taxes, shipping charges, discounts, gift cards, or other excluded amounts where applicable.

The shipping cost shown at checkout is the final shipping charge for the selected shipping option, unless a correction is required because of an address error or a customer-requested change.

5. Shipping address accuracy

Please review your shipping address carefully before completing checkout. Ken’s Shoes is not responsible for delays, additional charges, or delivery problems caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error after placing an order, contact us immediately at support@kenshoes.com. We will try to update the address before the order ships, but changes cannot be guaranteed after fulfillment has begun.

6. Tracking information

When tracking information is available, it will be sent to the email address provided with the order. Tracking updates are provided by the carrier and may not appear immediately after the shipping label is created.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the carrier, and the delivery location. You may also contact us so we can help review the available shipping information.

7. Delayed, lost, or undeliverable packages

If a package is delayed, please allow the carrier time to complete delivery because carrier scans and estimated dates can change during transit.

If a package appears to be lost, returned to sender, or undeliverable, contact us at support@kenshoes.com with your order number. We will review the order and carrier information and determine the next appropriate step.

If a package is returned because of an incorrect address, refusal, or failure to collect the package, additional shipping charges may apply before we resend it. If the order is refunded instead, the original shipping charge may be non-refundable unless the issue was caused by Ken’s Shoes or the carrier.

8. Damaged packages

If your package arrives visibly damaged, please photograph the packaging and the item before discarding anything. Contact support@kenshoes.com as soon as possible with your order number and photographs so we can review the issue.

9. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate the request before the order enters fulfillment. Once an order has shipped, it may need to be handled under our Return & Refund Policy.

10. Taxes and checkout charges

Applicable sales tax and other checkout charges, if any, are calculated and displayed at checkout based on the order and destination. Shipping charges are shown separately when applicable.

11. Contact us

For shipping questions, please contact:

Ken’s Shoes 711 Fair Oaks Ave C South Pasadena, CA 91030 United States Phone: (626) 799-5380 Email: support@kenshoes.com

Customer support is available Tuesday through Saturday, 12:00 PM to 6:00 PM Pacific Time.

12. Policy changes

We may update this Shipping Policy when our shipping services, carrier arrangements, or legal obligations change. The version posted on this page will apply to orders placed on or after its effective date.

This policy is a business-policy draft, not legal advice. Ken’s Shoes should confirm its carrier service, exact shipping exclusions, tax treatment, and final checkout behavior before publication.