Privacy Policy

Effective Date: September 18, 2026 Last Updated: September 18, 2026

Ken’s Shoes respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we share it, and the choices available to you when you visit our website or place an order.

1. Who we are

This Privacy Policy applies to Ken’s Shoes, a business located at:

711 Fair Oaks Ave C South Pasadena, CA 91030 United States

For privacy questions, contact support@kenshoes.com or call (626) 799-5380.

2. Information we collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide directly

This may include your name, email address, telephone number, billing address, shipping address, order details, account details if accounts are offered, and the content of messages you send to us.

Transaction information

When you place an order, we collect information needed to process and fulfill the order, such as the products purchased, order value, delivery address, payment status, and transaction history.

Ken’s Shoes does not intend to store complete payment card numbers. Payments may be processed by third-party providers, including PayPal and applicable credit-card payment processors. Those providers may collect and process payment information under their own privacy notices and terms.

Device and usage information

When you visit our website, we may receive information such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from technical information, and interactions with the website.

Information from cookies and similar technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website performance, measure advertising, and improve our services. See the Cookie & Tracking Notice for more information.

Information from other sources

We may receive information from payment providers, shipping carriers, fraud-prevention services, analytics providers, advertising platforms, or publicly available sources where permitted by law.

3. How we use information

We may use personal information to:

• Process, confirm, fulfill, ship, and support orders.
• Communicate with you about an order, return, refund, delivery issue, or customer-service request.
• Respond to questions and provide customer support.
• Prevent fraud, abuse, unauthorized transactions, and security incidents.
• Operate, maintain, troubleshoot, and improve our website and services.
• Understand website traffic, product interest, and marketing performance.
• Send marketing communications where permitted by law and where you have provided consent when consent is required.
• Comply with legal obligations, respond to lawful requests, and protect our rights.
• Carry out another purpose disclosed at the time information is collected or otherwise permitted by law.

4. Legal and business purposes for processing

Depending on the situation and applicable law, we process information because it is necessary to perform a contract with you, fulfill an order, provide a service you requested, pursue legitimate business interests such as security and service improvement, comply with a legal obligation, or act with your consent where consent is required.

5. Cookies, analytics, and advertising

Ken’s Shoes may use Google Analytics, Meta Pixel, and other advertising or measurement tools. These tools may collect information about visits, device characteristics, browsing actions, conversions, and interactions with our website. They may use cookies or similar technologies and may associate activity with identifiers held by the provider.

We use these tools to understand website performance and, where applicable, measure or deliver advertising. The use of these tools may depend on the website configuration, available consent controls, the visitor’s location, and the settings of the applicable provider.

You may be able to control cookies through your browser settings, device settings, or available website consent tools. Disabling certain cookies may affect website functionality. You may also review Google’s and Meta’s own privacy and advertising controls for additional choices.

6. How we share information

We may share information with service providers and other parties that help us operate the business, including:

• Payment processors such as PayPal and credit-card processors.
• Shipping carriers and fulfillment providers.
• Website hosting, ecommerce, information-technology, and security providers.
• Analytics and advertising providers, including Google and Meta where configured.
• Customer-support and communication providers.
• Professional advisers, insurers, auditors, or legal authorities when reasonably necessary.
• A buyer, successor, or other party involved in a merger, sale, financing, reorganization, or transfer of part of our business.

We do not sell personal information for money in the ordinary meaning of that term. However, some privacy laws may define “sale” or “sharing” broadly enough to include certain advertising or analytics activities. If such laws apply to you, additional disclosures or opt-out rights may apply.

7. Payment information

Payments are completed through the payment options presented at checkout, which may include PayPal and credit cards. Payment providers may collect information directly and process it under their own terms and privacy policies. Ken’s Shoes receives transaction and payment-status information needed to confirm and support the order.

8. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, legal compliance, and business recordkeeping. Retention periods vary depending on the type of information and applicable legal requirements.

9. Data security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. No website, transmission, or storage system can be guaranteed to be completely secure. Please do not send payment-card numbers or other highly sensitive information by ordinary email.

10. Your privacy choices and rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing or targeted advertising activities.

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. Order, service, legal, and transactional messages may still be sent when necessary.

To submit a privacy request, email support@kenshoes.com. We may need to verify your identity before completing a request. We will respond within the time required by applicable law. If you disagree with our response, you may have the right to appeal or contact a relevant data-protection or consumer-protection authority.

11. Children’s privacy

Our website is intended for general audiences and is not directed to children under 13. Ken’s Shoes does not knowingly collect personal information directly from children under 13 without legally required consent. If you believe a child has provided personal information to us, contact support@kenshoes.com.

12. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or terms of third parties. Please review their privacy notices before providing information.

13. U.S. state privacy disclosures

Certain U.S. states provide residents with additional privacy rights. Whether those rights apply depends on the state, the individual, the size and activities of the business, and other legal conditions. If a state privacy law applies to Ken’s Shoes and to your request, we will handle the request according to that law.

This policy is not intended to claim that every state privacy right applies to every visitor. If you believe a state-specific right applies to you, contact support@kenshoes.com and identify the state in which you reside.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. If a change materially affects how we use personal information, we may provide additional notice where required by law.

15. Contact us

Ken’s Shoes 711 Fair Oaks Ave C South Pasadena, CA 91030 United States Phone: (626) 799-5380 Email: support@kenshoes.com

Customer support is available Tuesday through Saturday, 12:00 PM to 6:00 PM Pacific Time.

This policy is a business-policy draft, not legal advice. Before publication, Ken’s Shoes should confirm the actual ecommerce platform, payment processors, analytics/advertising tools, cookie-consent configuration, data retention practices, and state privacy obligations.